The Reshaping Legal Services Conference 2024 took place on Thursday 7 March 2024, at the King’s Fund, London.
Organised by the Legal Services Board and Legal Services Consumer Panel, the conference brought together a wide range of people who have a role to play in ensuring legal services work better for those who need them. That included lawyers, legal services professionals, regulators, academics, students, the judiciary, charities, and advice agencies.
Speeches and presentations
We opened the event with a short video that outlined the progress made since the conference in October 2022.
- Keynote Speech by Dame Clare Moriarty
- Presentation by Professors Richard Moorhead and Steven Vaughan – Ethics, Integrity and the Rule of Law
- Presentation by Aileen Armstrong, Solicitors Regulation Authority – Are people getting the legal services they want and need? Consumer Segmentation Research
- Presentation by Tom May, Legal Services Board – Individual Legal Needs Survey
- Presentation by Denise Bentley, First Love Foundation – Consumer Stories of Unmet Legal Need
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Welcome from the Chair of the Legal Services Board, Alan Kershaw
Keynote speech - Dame Clare Moriarty DCB, Chief Executive, Citizens Advice
Ethics, integrity and the rule of law
The human impact of aggressive litigation: in conversation with Lee Castleton
Professional ethics and the rule of law: The role of regulation in restoring trust in legal services
Are people getting the legal services they want and need?
Panel: How can regulation actively empower people who need legal services?
Keynote speech: Preparing for an AI future in legal services (what they forgot to tell you about AI)
Panel: What will it mean to be a lawyer in 2034?
Reflections: Actions to take forward
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