Reshaping Legal Services podcast: How do we achieve fairer outcomes for consumers?

The second episode of the Reshaping Legal Services podcast looks at how we can achieve fairer outcomes for consumers of legal services, which falls under the fairer outcomes and stronger confidence themes of the strategy. In this episode, we sit down with Matthew Maxwell-Scott, Executive Director of ACSO, to talk about ACSO’s work to amplify consumer voices and the role regulation can play in empowering consumers to make more informed choices. We then speak with Aisling O’Connell, Regulatory Policy Manager at the LSB, about our recent research on vulnerable consumers, the role professionals can play to raise awareness and provide practical support to reduce vulnerability and the importance of collaboration in achieving our shared objectives.

David Abbott, Panel member at the LSCP, is our third guest and he talks to us about the access to justice gap faced by consumers, how service providers and regulators can take action and the LSCP’s new research on ethnic minority consumers. We finish the episode with Robin Geddes, Regulatory Policy Manager at LSB, who talks us through the LSB’s work on empowering consumers and the role of public legal education.